Kindly allow between 1 and 3 days for us to process your order. Once your package is dispatched, we will provide you with tracking details. Be advised that the processing timeline may extend during sales events or new releases due to a surge in orders.
A standard flat rate of 15$ applies to all international orders. Shipping is complimentary for orders above 150$.
Please be aware: Any customs or import duties levied by the recipient's country are borne by the buyer. It's essential for buyers to be aware of and handle these additional charges.
RETURNS AND EXCHANGES
If you're considering a return or exchange of an item in its original state, kindly contact us at firstname.lastname@example.org within 14 days of receiving your merchandise. Ensure your email subject reads "EXCHANGE REQUEST" followed by your order number. Our team aims to provide guidance within 72 hours.
For returns, please use your local postal service and forward your package to:
Tel Aviv, 6910607
It's important to note: For international returns, customers bear the cost of return shipping and any applicable reverse duties & taxes. For security, consider insuring your package and share the tracking details with our customer service at email@example.com
Upon receiving and inspecting the returned items at our facility, refunds will be initiated. Expect a processing time of 7-10 days for the refund to reflect in your original payment mode.
Taking Care of Your Precious Jewelry
Proper care will ensure its lasting beauty. Here are some essential tips:
Cleaning Your Jewelry
Regular Cleaning: Use a soft, lint-free cloth to remove dust and fingerprints from your jewelry regularly.
Deeper Cleaning: For Silver 925 jewelry:
Prepare a solution of warm water and mild, non-detergent soap.
Soak your jewelry for a few minutes.
Gently scrub with a soft brush, such as a toothbrush, to reach crevices.
Rinse with clean water and pat dry with a soft cloth.
Separate Storage: Store each piece of jewelry separately in a soft pouch or jewelry box to prevent tangling and scratches.
Avoid Extreme Conditions: Keep jewelry away from extreme temperatures, direct sunlight, and chemicals (e.g., perfumes and cleaning agents).
Anti-Tarnish Measures: Consider using anti-tarnish strips or pouches for silver jewelry.
Avoiding Wear and Tear
Remove Before Activities: Take off jewelry before engaging in physical activities, such as sports or heavy lifting.
Avoid Water Exposure: Avoid wearing jewelry while bathing, swimming, or sleeping.
Regular Checks: Regularly check for loose stones or clasps and have them repaired promptly.