Refund policy

Items purchased during site-wide sales or marked as final sale are not eligible for returns or refunds.
Please carefully review your order before finalizing your purchase.

Items are eligible for returns within 10 days of being delivered, provided they meet our return criteria.
To initiate a return, please contact us via email at info@amissjewelry.com or message us on Instagram, providing your order number.
To be eligible for a return, items must be in their original condition, unworn, and with all original packaging included.
Customers are responsible for shipping costs on exchanged items.
Insurance for returned items is the customer’s responsibility. We recommend purchasing shipping insurance to protect against loss or damage during transit.
Once your return is received and meets our return criteria, we will process an exchange or refund within 5 business days.
The original cost of shipping is non-refundable and will not be included in any credit notes issued.

If you receive a damaged or incorrect item:

Email us at info@amissjewelry.com with your order details and pictures of the damaged or incorrect product.
We’ll work to resolve the issue quickly and efficiently.

If you wish to return a gift, please contact us via email or Instagram with the order number to initiate the process.
Please note that all other return and exchange policies, including eligibility criteria and shipping costs, still apply.

Due to hygiene reasons, we are unable to accept returns for refunds on earrings.

We do not offer a return option for international orders.
To ensure faster delivery and avoid delays, we highly recommend pre-paying duty taxes at checkout.
Pre-paying duties helps prevent parcels from being held at local sorting facilities or waiting for email instructions from local couriers on how to settle taxes.

Tarnishing over time is not considered a fault and does not qualify for returns or exchanges.

For any questions, email us at info@amissjewelry.com.

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